Disability Services Standards

Your Quick Guide to the 12 Standards

Campbell Page has been accredited under the Disability Service Standards since 2007.

We participate in an annual audit of our compliance against the 12 Disability Services Standards. This is conducted by external auditors BMI on behalf of the Department of Families, Housing, Community Services and Indigenous Affairs. Every year, Campbell Page is audited on the following standards:

  • 1. Service access - A fair go for everyone
  • 2. Individual needs - Getting help that is right for you
  • 3. Decision making and choice - Having your say
  • 4. Privacy, dignity, and confidentiality - Respecting your privacy
  • 5. Participation and integration - Taking part in the community
  • 6. Valued status - Doing things the community thinks are important
  • 7. Complaints and disputes - Getting something done about a complaint
  • 8. Service management - Running the service well
  • 9. Employment conditions - Your right to fair wages and conditions
  • 10. Service recipient training and support - Learning the right skills for your job
  • 11. Staff recruitment employment and training - Having staff who know the best ways to help you
  • 12. Protection of human rights and freedom from abuse - Being safe and respected

Further information about the standards can be found at the FaHCSIA Website